Refund & Return Policy

30-Day Risk-Free Return & Refund Policy

Your Comfort & Satisfaction Are 100% Guaranteed

1. 30-Day Trial Guarantee

We believe in the restorative comfort and orthopedic quality of our products. That's why we offer an unconditional 30-Day Home Trial Guarantee. If you are not completely satisfied with your TryEvocare purchase for any reason, you may request a return within 30 days of receiving your item.

2. Return Eligibility

To be eligible for a full refund:

  • The item must be returned within 30 calendar days from the date of confirmed delivery.
  • The product must be in clean, resalable condition with original packaging, accessories, and instruction guides included.
  • A valid order number or proof of purchase from tryevocare.com is required.

3. How to Initiate a Return

  1. Email our friendly customer care team at support@tryevocare.com with your Order Number (e.g., #TE1001) and reason for return.
  2. Our team will reply within 24 business hours with step-by-step return instructions and the authorized return address.
  3. Carefully package your item and ship it using a trackable shipping method.

4. Refund Processing Time

  • Once your return is received and inspected at our fulfillment facility (usually within 1–2 business days of receipt), we will notify you of the approval.
  • Your refund will be immediately credited back to your original method of payment (Visa, Mastercard, Amex, PayPal, Apple Pay, etc.).
  • Depending on your banking institution or card issuer, funds typically reflect in your account within 3 – 5 business days.

5. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us immediately at support@tryevocare.com with a photo of the issue. We will dispatch a free brand-new replacement immediately at zero cost to you.

6. Customer Support

Our dedicated customer care team is available to assist you:
Brand: TryEvocare
Email: support@tryevocare.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Response Time: Within 24 business hours