Shipping Policy
Shipping & Delivery Policy
Fast, Reliable & Trackable Shipping on Every Order
1. Free Standard US Shipping
We are pleased to offer Free Standard Shipping on all orders within the United States with no minimum purchase required.
2. Order Processing & Dispatch Times
- Order Cutoff Time: 5:00 PM EST (Monday – Friday)
- Handling / Processing Time: 1 – 2 business days (excluding weekends and major federal holidays).
- Once your order is processed and packaged, you will automatically receive an email confirmation with your official tracking number.
3. Estimated Transit Times
- Standard US Delivery: 3 – 7 business days via USPS, DHL eCommerce, FedEx, or UPS.
- Deliveries to Hawaii, Alaska, and APO/FPO addresses may require an additional 2–4 business days.
4. Real-Time Tracking
Every shipment is fully trackable. You can track your parcel anytime directly on our website via our Track Your Order page using your tracking number or order number.
5. Address Changes & Order Modifications
If you need to change your delivery address or cancel an order, please email us at support@tryevocare.com immediately within 2 hours of placing the order. Once an order has entered fulfillment or dispatch, we cannot intercept the package.
6. Lost, Stolen, or Damaged Packages
If your tracking states "Delivered" but you have not received it, or if your package arrives damaged in transit, please contact us within 7 days at support@tryevocare.com. We will gladly arrange an immediate replacement or investigate with the courier.
7. Customer Support
Brand: TryEvocare
Email: support@tryevocare.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Response Time: Within 24 business hours